With over 2 decades of experience in working closely with customers, colleagues, and other stakeholders in the industry, Heather has worked to identify users’ information requirements and seeks opportunities to build systems based on new computing architectures, in a bid to improve business processes and support critical business strategies.
Under her leadership as Senior Director, Heather manages the specification and support of application systems for business functions and educates the workforce about the strategic use of technology. She has assisted in defining the business and industry practices for translation into the proprietary, fully integrated administration system. She has acted as a qualified operations consultant both on internal and external projects.
Heather has been able to use the knowledge gathered from her Bachelor of Science in Business Management from Western Governors University to successfully strategize compliance with industry statutory, regulatory and accreditation audits in multiple jurisdictions.