Contact HMA


HMA is always interested in what you have to say, and we welcome your inquiries and feedback.

Contact Us

General Inquiries

HMA’s team of representatives are available to answer any questions you may have. We’re happy to help. In Continental US:

  • Toll-Free: (888) 811-8944
  • Fax: (480) 894-5230
  • Email: Info@hmatpa.com

In Hawaii:

  • Local: (808) 951-4621
  • Toll-Free: (866) 377-3977
  • Fax: (808) 951-4620
  • Email: Info@hmatpa.com
Member Services

If this is a medical emergency and you need immediate assistance, call 911. Your health and ability to access your information is important to us. If you have any questions about your benefits and claims, we’re happy to help.

Reach us on the Continental U.S.
  • For the fastest service, dial the toll-free number on the back of your ID Card
  • Call toll-free (888) 811-8944*
Reach us on Hawaii
  • For the fastest service, dial the toll-free number on the back of your ID Card
  • Call toll-free (866) 377-3977*

*This is a general line, you may experience hold times and/or need to be transferred. If your ID Card is available, please use the number on the back for faster service. Representatives are available on the general line from 7:00 a.m.–8:00 p.m. MST.

Access Your Information Online

For 24-hour access to your personal health information, log in to your account. If you haven’t created an account, click Register and follow the prompts. Have your ID Card with you so set-up is fast and easy.

Advanta Services

Advanta advocates educate, negotiate and work on behalf of the members to resolve all value-based pricing cases. By choosing wisely, you can keep your costs as low as possible.

Reach Advanta by:
  • For the fastest service, dial the toll-free number on the back of your ID Card
  • Toll-Free: (866) 206-7920
  • Email: Advanta@hmatpa.com
Advanta provides:
  • Member and Patient Support
  • Pre-Service Negotiations
  • Scheduling of Services
  • Manage Certifications & Referrals
  • Confirmation of Pricing
  • Assistance With Balance Billing
Provider Services

Your patient’s health and your ability to access their information is important to us. If you have questions about claims or benefits, we’re happy to help.

For benefits and claims information:

Call us at (888) 811-8944 To reach us by phone, dial the toll-free number on the back of the patient’s ID Card.

Access Information quickly

For 24-hour access to your patient’s health information, log in to your account. If you haven’t created an account, click Register and follow the prompts. Please have your tax ID number, provider name and address exactly as it appears on the W-9 you submitted along with your NPI and phone number.

Sales and Marketing Inquiries

If you’d like to better understand how HMA can add value to your business, our team would be happy to consult with you. Just fill out our request form below or give us a call at (888) 811-8944, ext. 3284 to get started.

Our secure online portals offer 24-hour access to helpful information.


The secure employer tools simplify plan management by providing employers with the ability to conveniently monitor, view, and manage their plans at any time.

Portal provides access to:

  • Add or Terminate Employees
  • Update Employee Information
  • View Employee Benefit Information
  • Request Participant ID Cards
  • View Your Summary Plan Description
  • Access Plan Reports and Documents
  • Track and Monitor Requests

Secure member tools provide the ability to check benefits claim status and other helpful tools at your convenience.

Portal provides access to:

  • Claims History
  • Explanation of Benefits
  • Pre-Certifications and Status
  • Health and Wellness Benefits
  • Plan Documents
  • Benefit Accumulators

The secure portal provides providers and doctor’s offices with real-time access to patient’s benefits, pre-certifications and eligibility.

Portal provides access to:

  • Member Eligibility and Benefits 
  • Claims Status Information
  • Provider Forms and Tools
  • Communications and Manuals
  • Helpful Reference Information